Privacy Policy

PRIVACY POLICY

Last Updated: March 3, 2025

1. INTRODUCTION

Civita SAS (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website civitapremiumtextiles.com (the “Site”).

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. INFORMATION WE COLLECT

We may collect information about you in a variety of ways:

2.1 Personal Data

Personally identifiable information, such as your:

  • Name
  • Email address
  • Telephone number
  • Address
  • Company information
  • Payment information
  • Any other information you voluntarily provide to us

2.2 Derivative Data

Information our servers automatically collect when you access the Site, such as:

  • Your IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed
  • Links clicked
  • The page you visited before navigating to our Site

2.3 Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience. You have the option to either accept or refuse these cookies by changing your browser settings. If you choose to refuse cookies, you may not be able to use some portions of our Site.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect about you for various purposes, including to:

  • Create and manage your account
  • Process transactions
  • Send you promotional materials
  • Respond to your inquiries
  • Deliver personalized advertising
  • Improve our website and marketing efforts
  • Monitor and analyze usage trends
  • Prevent fraudulent transactions and monitor against theft
  • Comply with legal obligations

4. DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations:

4.1 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of company assets, your information may be transferred to the acquiring parties.

4.2 Third Parties with Your Consent

We may share your information with third parties to whom you have given us consent to disclose.

4.3 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.4 Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5. THIRD-PARTY WEBSITES

The Site may contain links to third-party websites and applications that are not affiliated with us. Once you leave our Site, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. We encourage you to review the privacy statements of these sites before providing any information.

6. DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. DATA SECURITY

We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. However, no security measures are 100% secure, and we cannot guarantee the security of your information.

8. YOUR RIGHTS UNDER GDPR

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

  • Right to access – You have the right to request copies of your personal data.
  • Right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to erasure – You have the right to request that we erase your personal data.
  • Right to restrict processing – You have the right to request that we restrict the processing of your personal data.
  • Right to data portability – You have the right to request that we transfer the data we have collected to another organization or directly to you.
  • Right to object – You have the right to object to our processing of your personal data.

To exercise any of these rights, please contact us using the contact information provided below. Please note that we may ask you to verify your identity before responding to such requests.

9. INTERNATIONAL DATA TRANSFERS

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Colombia and choose to provide information to us, please note that we transfer the data, including personal data, to Colombia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. CHILDREN’S INFORMATION

The Site is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information on this Site. If you become aware that a child has provided us with personal information, please contact us using the information below, and we will take steps to remove such information.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this Privacy Policy at any time. We will notify you about significant changes by prominently posting the updated Privacy Policy on our Site and updating the “Last Updated” date. Your continued use of the Site following the posting of an updated Privacy Policy means that you accept and agree to the changes.

12. CONTACT US

If you have questions or comments about this Privacy Policy, please contact us at:

Civita SAS
Medellín, Colombia
Email: [email protected]

For EU/EEA data subjects who wish to exercise their GDPR rights, please contact us at the above address.